Customer zero is us.

• Our business runs through it.

  Our pipeline, outreach drafts and content live in the OS, not in side spreadsheets. When we have to work around it, we log it as a gap.

• We get every feature first.

  Each feature runs on Wideline for at least seven days before any customer gets it.

• The brief is our bug tracker.

  Any working day we do not read and act on the morning brief, we ask why: was it late, wrong or useless?

• We pay for it.

  Wideline is billed like any customer, so the costs we publish are real.

• We publish the numbers.

  Good and bad, including zeros and incidents.

• Every Friday

  The ship log: what shipped, our numbers for the week, what broke and how we fixed it.

• First working day of each month

  The open report: the full AI bill, cost per checked task, approval rates, pipeline and revenue from work the OS found, and every incident.

• Every quarter

  Would we still pay for it? An honest review.

The first open report covers November 2026 and is published on 1 December 2026.

The first ship log is published on Friday 6 November 2026.

No incidents yet. When something goes wrong, it goes here.